Hello, Collector! We know that every detail matters when you’re adding to your cherished collection. Whether you’re hunting for an exclusive collaboration, a cuddly new plush friend, or the perfect action figure, we’re here to ensure your journey is smooth from click to unboxing. Below, you’ll find answers to the questions we hear most from our global community of enthusiasts.

📦 Shipping & Delivery

Q: How long will it take to receive my order?
A: Your adventure timeline depends on the shipping path you choose:
  • ⚡ FAST TRACK Standard Shipping ($12.95): 10–15 business days after dispatch (using DHL or FedEx). Perfect for time-sensitive drops and last-minute gifts.
  • 🎁 BUDGET-FRIENDLY Free Shipping (orders over $50): 15–25 business days after dispatch (using EMS). Ideal for building your collection without rush.
Please remember: All orders take 1–2 business days for careful processing and packing before dispatch. Delivery times are in business days (Monday–Friday) and do not include potential customs delays.
Q: Do you ship worldwide?
A: Yes! We proudly ship from our hub in Oklahoma City to a global community. However, due to carrier restrictions, we are currently unable to ship to a few remote regions and parts of Asia. If your region is affected, you will be notified clearly at checkout.
Q: Will I have to pay customs or import taxes?
A: For international orders, any applicable customs duties or import taxes are the responsibility of the recipient. These fees are not included in our shipping costs and vary by country. We recommend checking with your local customs office for estimates.
Q: How is my collectible packaged?
A: Every item is a treasure. Our team handles each order with collector-grade care—authenticating, securely packing, and ensuring your action figures, figurines, and plush toys arrive in pristine, display-ready condition.

🔐 Payments & Security

Q: What payment methods do you accept?
A: We accept Visa, MasterCard, JCB, and PayPal for a secure and convenient checkout experience.
Q: Is my payment information secure?
A: Absolutely. We use industry-standard encryption and trusted payment gateways to ensure your financial data is protected. We never store your full payment details on our servers.

↩️ Returns & Exchanges

Q: What is your return policy?
A: Your satisfaction is part of our story. If your item isn’t perfect, you have 15 days from the delivery date to initiate a return for a refund or exchange. Items must be in original, unopened condition with all packaging intact. Please contact our support team at [email protected] to start the process.
Q: Who covers the return shipping cost?
A: For returns due to our error (e.g., wrong or damaged item), we will cover the return shipping costs. For other returns, the customer is responsible for return shipping. We recommend using a trackable service.

🎁 Products & Collections

Q: What kind of products do you specialize in?
A: We curate a passionate selection for collectors and enthusiasts! Our menu includes:
  • Action Figures & Figurines: For the detailed-oriented collector.
  • Plush Toys: For comfort, cuteness, and gifting.
  • Exclusive Collaborations: Limited-edition pieces for the serious hunter.
  • Accessories, Bags & Phone Accessories: To extend your fandom into everyday life.
Every item is selected with an eye for quality, artistry, and the joy of collecting.
Q: Are your products officially licensed?
A: Yes! We are passionately committed and deal in officially licensed merchandise to ensure authenticity and support the creators you love.

👤 Account & Support

Q: How do I contact customer support?
A: Our friendly support team is here for you! Reach out via email at [email protected]. We aim to respond within 24–48 business hours.
Q: Where is Strangecat Toys Store located?
A: Our heart is in Oklahoma City! You can find us at:
Strangecat Toys Store
2204 Benson Park Drive
Oklahoma City, US 73160
(Please note: This is our operational hub; we do not have a public retail storefront.)
🌟 A Quick Note for Our Collectors: We are a small team united by a big love for collectibles. We handle each order as if it were our own. Thank you for being part of our global community and for trusting us with your treasures.

Ready to continue your hunt? Explore the full collection and bring your next story home.

With passion,
The Strangecat Toys Crew

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