At Strangecat Toys Store, we curate every item with passion and precision. We understand that sometimes, even with the utmost care in selection, a collectible may not meet your exacting standards. Our returns policy is designed with the same “collector-grade” care that defines our entire operation—straightforward, secure, and respectful of your passion.

Our Returns & Exchanges Promise

We offer a 15-day return or exchange window from the date you receive your item. To be eligible, the item must be in its original, unopened, mint-condition packaging, with all original tags, certificates, and accessories included. It must be in the same state as when it was shipped from our Oklahoma City hub.

⚠️ Important: Non-Returnable Items

To protect the integrity of our collectibles and the trust of our community, the following items are final sale and cannot be returned or exchanged:

  • Collaborations: Limited-edition collaborative pieces, due to their exclusive nature and extremely limited quantities.
  • Opened Figurines & Action Figures: Any figurine or action figure where the original packaging seal has been broken or compromised.
  • Personalized or Custom Items: Any item that has been customized or personalized at your request.
  • Clearance or Final Sale Items: Clearly marked as such on the product page at the time of purchase.

This policy ensures that all collectors receive items that meet our strict, curated standards for condition and authenticity.

The Step-by-Step Process

To initiate a return or exchange, please follow this curated process:

  1. Contact Our Curators of Trust: Within 15 days of delivery, email us at [email protected] with the subject line “Return/Exchange Request” and include your order number. Please use the template provided below to ensure we have all necessary details.
  2. Receive Authorization & Instructions: Our team will review your request and, if eligible, provide you with a Return Merchandise Authorization (RMA) number and precise return shipping instructions. Please do not send any item back without an RMA number.
  3. Package with Care: Securely repackage the item in its original packaging, including all protective materials, inserts, and documentation. Include a copy of your order confirmation or the RMA slip inside the box.
  4. Ship the Item: Mail the package to our dedicated returns address (provided with your RMA instructions). We strongly recommend using a trackable and insured shipping service. The customer is responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped, defective item).
  5. Inspection & Processing: Upon receipt at our facility, our team will conduct a meticulous, collector-grade inspection of the item. Once approved, we will process your refund or exchange.

Return/Exchange Request Email Template

To streamline your request, please copy, paste, and fill out the following template in your email to [email protected]:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Strangecat Toys Crew, I would like to request a [Return / Exchange] for my recent order. Order Number: #[Insert Your Order Number] Product Name(s): [e.g., “Strangecat Series #5 Figurine”] Reason for Request: [e.g., “Change of mind”, “Received incorrect item”, “Item arrived damaged” – please describe briefly] I confirm that the item is in its original, unopened packaging with all tags and accessories. I have read and understand the Returns & Exchanges policy. Please provide the next steps and an RMA number at your earliest convenience. Best regards, [Your Full Name] [Your Email Address] [Your Shipping Address]

Refunds: Timing & Method

Your financial transaction is handled with the same security as your data. Please allow:

  • 5-10 business days for us to receive and inspect your return.
  • Once approved, your refund will be processed within 3-5 business days.

Refund Method: The refund will be issued back to the original payment method used during purchase (Visa, MasterCard, JCB, or PayPal). The timing for the refund to appear in your account depends on your financial institution’s processing times, typically within 5-10 additional business days.

Exchanges: For exchanges, once the return is approved, we will ship the replacement item to you. Standard or free shipping charges will apply based on the new order value and your location.

Please note: Original shipping fees are non-refundable for returns due to change of mind.

Need Assistance?

Our small but passionate team is dedicated to ensuring your complete satisfaction. For any questions regarding returns, exchanges, or the condition of a collectible, please reach out.

Email: [email protected]
Postal Address for Returns (By Authorization Only):
Strangecat Toys Store – Returns
2204 Benson Park Drive
Oklahoma City, OK 73160
United States

We appreciate your trust in us as curators of your passion.

© Strangecat Toys Store. All products are officially licensed. All rights reserved.

With passion and precision,
The Strangecat Toys Crew