Global Shipping: Bringing Collectibles to Your Doorstep
We are proud to ship our curated collectibles worldwide (excluding select remote regions and parts of Asia due to carrier restrictions). Every order is processed with meticulous attention to ensure it reaches you in pristine, mint-condition.
Order Processing & Delivery Timelines
Once your order is placed, our dedicated crew springs into action:
- Order Processing: 1-2 business days. During this time, we carefully pick, pack, and prepare your collectible for its journey.
- Dispatching: You will receive a shipping confirmation email with tracking details as soon as your order leaves our Oklahoma City hub.
Shipping Methods & Timeframes
We partner with trusted global carriers to ensure secure and reliable delivery.
🚀 Standard Shipping – $12.95
Carriers: DHL or FedEx
Delivery Window: 10-15 business days after dispatch.
Ideal for collectors who want a balance of speed and reliability with full tracking.
🎁 Free Shipping
Carrier: EMS
Delivery Window: 15-25 business days after dispatch.
Eligibility: Automatically applied to all orders over $50.00.
A perfect option for patient collectors seeking value on qualifying orders.
Please Note: All delivery estimates are provided by carriers and may be subject to occasional delays due to customs processing or unforeseen circumstances. You can track your order in real-time using the link provided in your shipping email.
Our Collector-Grade Returns & Exchanges Promise
We understand the high standards of a true collector. Sometimes, even with our careful curation, an item may not meet your exact expectations. Our returns policy is designed to be straightforward, secure, and respectful of your passion.
- 15-Day Window: We offer a 15-day return or exchange period from the date you receive your item.
- Mint-Condition Requirement: To be eligible, the item must be in its original, unopened, mint-condition packaging, with all original tags, certificates, and accessories included. It must be in the same state as when it was shipped from our facility.
⚠️ Important: Non-Returnable Items
To protect the integrity of our collectibles and the trust of our collecting community, the following items are considered final sale and cannot be returned or exchanged:
- Collaborations: All limited-edition collaborative pieces, due to their exclusive nature and extremely limited quantities.
- Opened Figurines & Action Figures: Any figurine or action figure where the original packaging seal has been broken or compromised.
- Personalized or Custom Items: Any item that has been customized or personalized at your request.
- Clearance or Final Sale Items: Any item clearly marked as such on the product page at the time of purchase.
This policy ensures every collector receives items that meet our strict, curated standards for condition and authenticity.
The Curated Return & Exchange Process: A Step-by-Step Guide
To initiate a return or exchange, please follow this carefully designed process:
1 Contact Our Curators of Trust
Within 15 days of delivery, email us at [email protected] with the subject line “Return/Exchange Request – Order #[Your Order Number]”.
Please use the template below in your email to ensure we have all necessary details for a swift review.
Return/Exchange Request Email Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear Strangecat Toys Crew,
I would like to request a [Return / Exchange] for my recent order.
Order Number: #[Insert Your Order Number] Product Name(s): [e.g., “Strangecat Series #5 Figurine”] Reason for Request: [e.g., “Change of mind”, “Received incorrect item”, “Item arrived damaged” – please describe briefly]
I confirm that the item is in its original, unopened packaging with all tags and accessories. I have read and understand the Returns & Exchanges policy.
Please provide the next steps and an RMA number at your earliest convenience.
Best regards,
[Your Full Name] [Your Email Address] [Your Shipping Address]
2 Receive Authorization & Instructions
Our team will review your request. If eligible, we will provide you with a Return Merchandise Authorization (RMA) number and precise return shipping instructions. Please do not send any item back without an RMA number.
3 Package with Collector’s Care
Securely repackage the item in its original packaging, including all protective materials, inserts, and documentation. Please include a copy of your order confirmation or the provided RMA slip inside the box.
4 Ship the Item
Mail the package to our dedicated returns address (provided with your RMA instructions).
We strongly recommend using a trackable and insured shipping service. The customer is responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped, defective item).
5 Inspection & Processing
Upon receipt at our facility, our team will conduct a meticulous, collector-grade inspection of the item. Once approved, we will promptly process your refund or initiate your exchange.
Refunds: Timing & Method
Your financial transaction is handled with the same security and care as your collectibles.
- Inspection Period: Please allow 5-10 business days for us to receive and inspect your return at our Oklahoma City hub.
- Processing: Once approved, your refund will be processed to your original payment method within 3-5 business days.
- Refund Method: Refunds are issued back to the original payment method used during purchase (Visa, MasterCard, JCB, or PayPal).
- Bank Processing: The timing for the refund to appear in your account depends on your financial institution, typically within 5-10 additional business days.
Note for Exchanges: For exchanges, once the return is approved, we will ship the replacement item to you. Standard or free shipping charges will apply based on the new order value and your location.
Important: Original shipping fees are non-refundable for returns due to change of mind.
Need Assistance? Our Passionate Crew is Here.
Our small but dedicated team is committed to your complete satisfaction. For any questions regarding shipping, returns, exchanges, or the condition of a collectible, please reach out.
- Email: [email protected]
- Returns Postal Address (By Authorization Only):
Strangecat Toys Store – Returns
2204 Benson Park Drive
Oklahoma City, OK 73160
United States